Privacy Policy

1. What is personal information?

When we refer to "personal information" in this Privacy Policy, we mean any data or information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual, brand account, organization, or user. This includes data that constitutes "personal data" or "personally identifiable information" under applicable privacy laws such as the CCPA, GDPR, and other regional regulations.

2. Information we collect

2.1 Information you provide directly

We collect personal information that you submit to us when registering, using the platform, or communicating with our team:

• Contact Information: name, work email address, job title, and company name
• Account Information: username, password, brand workspace settings, persona configurations, and team member details
• Brand & Content Assets: brand guidelines, tone-of-voice documents, audience personas, content briefs, campaign assets, images, and copy you upload or connect to the platform
• Payment Information: billing name, address, and payment method. All card transactions are processed by Stripe. We do not store raw card numbers on our systems.
• Credit & Usage Preferences: credit balance preferences, auto-recharge thresholds, and transaction records associated with your content generation usage
• Support & Communications: messages submitted via support tickets, in-app chat, email, or feedback forms
• Feedback & Research: product ratings, feature suggestions, usability responses, and satisfaction surveys

2.2 Information collected automatically

When you interact with our Services, we and our technology partners automatically collect:

• Log & Device Data: IP address, browser type and version, operating system, device identifiers, and referring URLs
• Usage & Activity Data: pages visited, features used, content generated, AI prompts submitted, session duration, click paths, and error events within the platform
• Location Data: approximate geographic location inferred from IP address
• Platform Telemetry: content generation counts, platform API call volumes, scheduled post activity, and integration usage patterns
• Social Analytics Data: social post engagement data returned by connected social platforms (e.g., impressions, reach, clicks) as surfaced through our analytics dashboards

We use cookies, web beacons, session tokens, and similar tracking technologies to collect this information. See Section 5 (Your Controls) for details on managing these preferences.

2.3 Information from third parties

We may receive personal information about you from the following sources:

• Social & Integration Platforms: If you connect social accounts (LinkedIn, Instagram, Facebook, X/Twitter, TikTok, YouTube) or productivity tools (Google Workspace, Salesforce, HubSpot), we receive the data your authorization permits from those platforms
• Identity Providers: If you authenticate via Google, Microsoft, or other identity providers, we receive profile data permitted by your settings
• Enterprise Administrators: Enterprise or team administrators may provision your account and provide your name, email address, and role
• Business Data Sources: We may obtain contact or firmographic information from B2B data providers to better understand our customer base and improve outreach

3. How we use your information

We use the personal information we collect for the following purposes:

• Service Delivery: To provision, operate, and deliver the Tokensguru platform, AI content generation engine, scheduling tools, and analytics features
• Authentication & Security: To verify identity, manage workspace access, and maintain the security of your brand account
• Customer Support: To respond to support requests, technical inquiries, billing questions, and account issues
• Product Improvement: To improve platform performance, AI model quality, content relevance, and persona accuracy through usage analytics and feedback
• Personalization & AI Features: To power Avatar Studio, Consumer Profile Intelligence, and audience persona features using brand and demographic data you provide
• Communications: To send transactional emails (billing receipts, security alerts, account notifications) and, where permitted, marketing and product updates
• Analytics & Reporting: To generate aggregated, anonymized insights about content performance and industry trends for platform benchmarking
• Safety & Fraud Prevention: To monitor for fraudulent activity, abuse, policy violations, or unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and contractual obligations
• Consent-Based Uses: To fulfill any other purpose explicitly described at the time of collection or for which you provide consent

4. How we share your information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We engage trusted vendors (cloud infrastructure, payment processors, analytics, email delivery, and customer support platforms) who process data on our behalf under strict confidentiality and data processing agreements
• Connected Integration Partners: When you connect social platforms, CRMs (Salesforce, HubSpot), or productivity tools, data is shared with those platforms in accordance with your authorization and their privacy policies
• Enterprise Administrators: Enterprise workspace administrators may access team usage data, content audit logs, member activity, and account billing information
• Legal Obligations: We may disclose information as required by applicable law, court order, or government request, or to protect the rights, safety, and property of Tokensguru or others
• Business Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you via email or platform notice before any such transfer takes effect
• With Your Consent: We may share information publicly with your explicit consent, such as for a brand case study, testimonial, or co-marketing initiative

5. Your controls & choices

5.1 Account & profile data

You may review, update, or correct your personal account information at any time through your Tokensguru profile settings. To request permanent deletion of your account and associated data, contact us at [email protected].

5.2 Email & marketing communications

You may opt out of marketing and promotional emails at any time by clicking the "Unsubscribe" link in any such email. Transactional communications, including billing confirmations, security notices, and account alerts, cannot be opted out of while your account remains active.

5.3 Cookies & tracking

You may manage cookie preferences through your browser settings or via our cookie consent banner. Certain cookies are strictly necessary for platform operation and cannot be disabled without affecting functionality such as session management and authentication.

5.4 Social & CRM integrations

You may disconnect any connected social platform or CRM integration at any time through the Tokensguru integrations settings panel or directly through the third-party platform. Disconnecting an integration will stop future data syncing; previously collected data will be retained in accordance with your account settings and this Policy.

5.5 AI-generated content

Content generated by the Tokensguru AI engine is associated with your account and brand workspace. You retain ownership of your brand inputs and the content outputs produced on your behalf. You may delete generated content from your workspace at any time.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your personal data within 90 days, except where a longer retention period is required by law or regulatory obligation. Brand assets, content libraries, and workspace data will be purged in accordance with your workspace settings or upon a verified deletion request.

7. Data security

Tokensguru employs enterprise-grade technical and organizational safeguards to protect your personal information, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Role-based access controls and principle of least privilege for internal teams
• SOC 2-aligned security operations with continuous monitoring and alerting
• Regular vulnerability assessments, penetration testing, and a defined incident response plan
• Strict vendor due diligence for all third-party processors with access to personal data

No security system is entirely immune to breach. In the event of a security incident that affects your personal data, we will notify you in accordance with applicable law and industry best practices.

8. Children's privacy

Tokensguru's Services are designed for professional, marketing, and enterprise use and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will promptly delete it. Parents or guardians who believe their child has submitted information to Tokensguru should contact us at [email protected].

9. Third-party links & integrations

Our platform may include links to third-party websites, social platforms, CRM tools, or partner services. This Privacy Policy does not govern the privacy practices of those third parties. We encourage you to review the privacy policies of any external platforms you choose to connect or integrate with through Tokensguru, as their data handling is governed by their own terms.

10. International data transfers

Tokensguru is headquartered in the United States. If you access our Services from outside the US, your information may be transferred to, stored, and processed in the United States or other jurisdictions in which we or our service providers operate. We implement appropriate safeguards for such transfers, including standard contractual clauses where required, to ensure your personal information remains protected in accordance with applicable data protection laws.

11. Your privacy rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• The right to know what personal information we collect, how it is used, and with whom it is shared
• The right to access and receive a copy of your personal information
• The right to correct or update inaccurate personal information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability: receiving your data in a structured, machine-readable format
• The right to withdraw consent at any time, where processing is based on your consent
• The right to lodge a complaint with a supervisory authority in your jurisdiction

To exercise any of these rights, please submit a request to [email protected]. We will respond to verified requests within the timeframes required by applicable law (generally within 30-45 days).

12. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, or applicable law. The "Effective Date" at the top of this document reflects when the current version was published. If we make material changes, we will notify you by email to your registered address or through a prominent notice within the platform. Continued use of our Services following any update constitutes your acceptance of the revised Policy.

13. Contact us

For any questions, concerns, or privacy-related requests regarding this Policy or the handling of your personal information, please reach out to us at:

© 2026 Tokensguru. All rights reserved. This Privacy Policy is effective as of April 7, 2026.

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